CSM - Measure Total of Customer Facing Actions

Ariel Aharon
Giga Guru

‎12-31-2024 03:07 AM

Hello,

 

We have the need to measure any customer facing actions in a case, meaning Comments, Emails to the customer, we've got a custom Phone Notes journal field. Is there any feature, metric or any OOTB report or PA report that might answer this requirement?

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shloke04
Kilo Patron

‎01-01-2025 02:05 AM

Hi @Ariel Aharon ,

Can you elaborate your ask here, not very clear on what actually you are looking for?

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke
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