CSM - Measure Total of Customer Facing Actions

[Ariel Aharon]

Hello,

We have the need to measure any customer facing actions in a case, meaning Comments, Emails to the customer, we've got a custom Phone Notes journal field. Is there any feature, metric or any OOTB report or PA report that might answer this requirement?

[shloke04]

Hi @Ariel Aharon ,

Can you elaborate your ask here, not very clear on what actually you are looking for?