CSM portal custom footer

[BiancaK]

Good Day

I am wondering if anyone can assist me please?

I would like to create a custom footer on the CSM portal or a footer that looks similar to the one used on the ESC portal. 

Example of ESC portal footer:

I tried copying the code of the ESC portal footer and done some edits to create my own custom footer for CSM portal but it is not working.

Additionally, I also tried a different method to create a footer on the CSM portal and used this instructions from ServiceNow docs but it is not working: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...

- I installed the plugin

- copied this JSON code in the quick start config field, but it is not working. Maybe I am copying the JSON code incorrectly?

Quick start field on CSM portal record before: 

Quick start field after I copied the JSON I found on the above ServiceNow doc:

[{
"tagline": {
"table" : "sp_instance",
"sys_id" : "ffb9c4b7cb01120000f8d856634c9c53",
"field" : "title"
},
"hero_background": {
"table" : "sp_container",
"sys_id" : "14bed744cb01120000f8d856634c9c2e",
"field" : "background_image"
},
[
footer": {
"org_info": [
"<line #1>",
"<line #2>",
"<line #3>"
],
"copyright": "<copyright text>",
"logo_img_name": "<image name from db_image table>",
"sitemap_links_menu_sys_id": "c23e78a7773121107b89a0e89e5a9984",
"footer_links_menu_sys_id": "57bd74a7773121107b89a0e89e5a9928",
"social_links_menu_sys_id": "b95c7867773121107b89a0e89e5a996b"
},

"secondaryMenu": {"sys_id": "53616d1e3b013200367aee1234efc439"}
}]

I am not sure if I pasted the above code correctly in the quick start config field?

I have also added the Portal footer record to the Footer field as per ServiceNow doc instructions:

Still no footer is showing

Anyone able to assist please? Or recommend any other way of achieving this?

Thanks

[Community Alums]

@Ramya Vojjala - the Employee Center portals footer styling being used on a Customer portal would bot behave as expected because the Customer portals do not leverage the Employee Center theme.  If you use the Customer Service portals leveraging the Next Experience theme and the Polaris header and footer options for the Customer portal, then Implementing the footer using the portal quick start options as described in previous comment and the linked documentation in the original posting will get you the results you are expecting.  Be sure to follow the structure I described in my initial reply to your comment and then you will avoid the formatting issues I encountered initially as the documentation is showing the quick start config JSON as if it is the only material in the quick start config. 

[Community Alums]

Another reason you would experience issues using the Employee Center footer in a Customer portal would be restricted access caller permissions or even potentially application cross-scope permissions and ACLs.