CSM Portal Surveys not displayed

Aljo2 · ‎05-11-2022

When trying to access surveys, it displays 404 page for users with 'sn_customerservice.customer' role.

Steps to reproduce

1. As a user with role 'sn_customerservice.customer', in CSM home page, click 'Surveys' menu from header.

2. 404 page is displayed.

If survey menu is visible in header bar, why the survey content is not displayed.

Aljo2 · ‎05-12-2022

Have solved it. Thanks for your suggestion.

The page id in url was 'take_survey' but then the actula contents displayed was of widget 'Surveys and Assessments' which was part of the page 'take_assessment', not sure how at the moment.

When required was added to the 'take_assessment' page the issue was solved.

View solution in original post

Aljo2 · ‎01-17-2023

Please refer the above reply

Grant C · ‎12-08-2023

I had to make the take_assessment page public.

Aljo2 · ‎01-17-2023

While checking the page, found that the widget loaded in the page was 'Surveys and Assessments'

Investigating more found that the widget was not directly part of 'take_survey' page but of 'take_assessment' page.

So, added the role required to 'can view' related list of the page.

This solved the issue.

Community Alums · ‎04-14-2024

You are my hero, this solved my issue as well