CSM Portal Surveys not displayed

[Aljo2]

When trying to access surveys, it displays 404 page for users with 'sn_customerservice.customer' role.

Steps to reproduce

1. As a user with role 'sn_customerservice.customer', in CSM home page, click 'Surveys' menu from header.

2. 404 page is displayed.

If survey menu is visible in header bar, why the survey content is not displayed.

[Community Alums]

Hi @Aljo ,

Have you verified that there are no roles that prevent the user from seeing the page?

Application navigator - Service Portal - Pages, locate the page the user is redirected to and verify that the user have the roles defined for the page.

Assign the right role as per the page and it should work.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

[Aljo2 · Accepted solution]

Have solved it. Thanks for your suggestion.

The page id in url was 'take_survey' but then the actula contents displayed was of widget 'Surveys and Assessments' which was part of the page 'take_assessment', not sure how at the moment.

When required was added to the 'take_assessment' page the issue was solved.

[Anne25]

Hello! What do you mean by 'was added to the take_assessment page? What instance did you modify? Thanks.

[J McMillan]

yes @Aljo2 , possible to elaborate further? Facing similar issue after upgrade to Tokyo. Thanks