CSM - Simulator Task 11

[Jaleah]

I am stuck on this simulator task below. I've completed all except for #3. Can anyone point me in the right direction? Do I do this under the branding editor or under "service portals"? How do I update the existing menu item for Knowledge?

ABC Corp would like to update the logo and colors of the Customer Support Portal page. 

They would also like to add a Knowledge menu item to the header menu that only logged in users can access. 

Using the Service Portal Configuration tools and Branding Editor:

1. Change the "Customer Support" Service Portal logo to the ABC Corp logo provided here.
2. Change the "Navbar background" color to #278efc
3. Update the existing menu item for Knowledge in the  CSM Header Menu:

• 
  
  • It should link to kb_view2 page
  • Make sure it is only visible to logged in users using the correct gs call as documented in our APIs

The css_variables field in the portal record should have some values in it once this task has been completed.

[Ujjawal Vishnoi · Accepted solution]

Go to Service portal configuration

Then select the customer service portal from portal drop down then upload the new logo as provided. By upload an image button

Then go to theme colors and set navbar background as #278efc

After that go to sp_portal.LIST from navigator then open the customer service portal then click on i icon next to main menu then open record.

Then create new menu item as below

Also, you need not to complete all questions in simulator.

Just check for passing scores.

Hope it helps

[Jaleah]

Thank you so much. I realized it kept failing because I didn't have "page" as the type. I appreciate your help!

[Ujjawal Vishnoi]

Glad it worked for you. Happy to help. Keep learning

[gab7001]

Thank you so much, very helpful. After following the steps outlined here, it was still failing for me. There was already a Knowledge item there, but it was in the Customer Service Package. I modified as per instructions, and it was failing. So I created a new item, but this time from the Global scope, and then it worked.