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03-06-2020 10:51 AM
Hello everyone!
I'm hoping that this is a simple question....
I'm wanting to know how to (by default) minimize the ribbon on our case form in Agent Workspace. I've added a pic showing the ribbon highlighted in the RED rectangle that is in question. If you open the case and then click the little arrow it will minimize the ribbon. I'm trying to make it ALWAYS minimized every time a case is opened.
Solved! Go to Solution.
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Agent Workspace

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03-12-2020 07:09 AM
I had a chance to speak with one of the individuals that helped create Agent Workspace within SN and he said that disabling this at a global level is not possible at this point. We can only do this on a Individual level for now. We tried to implement your solution but this did not work for the Preferences.
Thank you,
Tim

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03-06-2020 12:05 PM

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03-06-2020 12:19 PM
Thank you for the update Kathy! Is there anyway to make this default for all users and not just myself?
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08-08-2023 10:24 AM
I know this post is old, so I'm not seeing these options in the preferences anymore. Is there a new place where you can toggle to hide the ribbon?

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03-06-2020 04:13 PM
Not at present, Tim. Sounds like a good roadmap item to me! 🙂