Hi All, We have a requirement that we need to send one post call to a 3rd party once a user opens a submitted record on the portal, and then we will get the response from their side, and based on that we will enable some fields for the requested user...
I am trying to default the Toggle option to enable in the ServiceNow mobile application, which result in default the Additional Comment (Customer Visible). And later the user can switch the toggle off if they required
Hi Team, Need to populate the service offering field value on the incident form, based on the caller location. I want filter the Service Offering choices based on the location on the incident form and for the look up to contain not only the name of t...
HelloThe "Desk" team will be using email alias ww.disdesk@gmail.com in ServiceNow. Which means anyone (not only customers) when sends an email to alias, will open a case in "Desk Queue" and when agent responds back to sender, they should be seeing sa...
In the knowledge record the all the Recoed number is starting from "KB00" but some of the record starting from "KBB00" these all are opening in the global search But the knowledge record starting from "KB11" its not opening in the global search and s...
Hi Team, In SOW view , when i open the Incident form , there is a related list Change Request , i need to disable the New button for ITIL user in the related list of change request.I found out that button, in table > sys_declarative_action_assig...
Hi all,I am facing an issue when submitting a case there is no issue on seeing the info on Service portal(even without case_viewer role) but when submitting a case(custom case type) there is nothing visible on SP standard ticket header(until case_vie...
Hello, I have a group approval that requires me to add more than 12 conditions, it was suggested that script the conditions due to limitations on the number of conditions we can add. My conditions are based on a list of projects and groups. I have ...
Hello,I would like to learn more about how HR Skills work for auto-assignment cases. I understand that it operates with matching rules and that these rules are linked to a Script Include. Could anyone provide more details on how I can assign an HR ca...
Hi,We have the following use case: We are a service provider with customers using TOPdesk as a service management tool. They use the service portal provided by TOPdesk and log into TOPdesk. We want to establish a connection from the TOPdesk portal to...
Hello everyone, I dont know which group to join, but Im new to servicenow and Im learning . Thank youJunore
Why is the widget preview not available in the Service Portal Designer in the Service Portal Configuration? I have the widget Has Preview set to True but it is not showing up.
Guys , We have requirement to show case type tickets created by End users to see on portal. To show case type tickets created by them we tried with contributor editor role but still they are unable to see. Please guide which role we need to provide t...
There was a question on my CSM exam which was something on these lines - What feature allows the agents to provide updates to customers? Not sure if I remember it right fully bu any pointer is appreciated?
Guys - I have a query regarding AWA in CSM. Query - How to set default assignment group to case if assignment rule conditions doesn't match. Please help
