Resolved! Integration using Virtual agent
Can we integrate an external url in virtual agent and fetch a value(like a score we get in postman when we GET a url) then use in my virtual agent as an variable ?
Forum Posts
Feedback and Licensing Suggestion for Watcher Functionality in ServiceNow
I'm not sure of the best forum to submit this, but I’d like to share some feedback and a licensing suggestion that could benefit both customers and ServiceNow. Feature Request:I'd love to see enhanced functionality for users added as watchers on tick...
Incident visible in Employ Service Center portals to users other than the caller
Hi all In /esc portal user can search, display and manage incident or Service Request where he is the Requestor. How I can permit some other users can diplay Incident or SR not "owned" by him in ESC portal? Also, if a user who is not the requestor a...
integration in virtual agent based upon the score given by the Lms portal
How to integrate the external URL in virtual agent based upon the Score given by the URL based on the score the decision will be taken whether it will be redirected to payment gateway or live agent.
Smart Assessment Engine (Yokohama) - Data Repository
Hello,I am very new to ServiceNow so am still learning the basics of the configuration and setups. We have enabled Smart Assessments (SAE) in Yokohama but since the "results" of the Questionnaires doesn't update to the Work Order Task, Work Order or...
How can I add color to work notes in a form if the table does not extend to any other table?
Here are my work notes field listed below.I would like it to be as follows
declarative action
Hello,How create declarative action on incident record and where we want to show pop with two text area.
Service bridge advanced transform scripts
If state in provider incident is on Hold I want to update assignment group to software using transform in service Bridge.It is incident to incident mapping.Please help me with scripting in transforms
Response Template under Workspace defaults the search Filter to Short Description
Im looking for a way to Remove that default search filter so that all the response templates gets displayed. Any suggestion on this would be of great help
Resolved! Employe portal/ESC . A link should open up directly instead of hitting the Link
HiCan any 1 helpHow to achieve the Service portal when a user choose the option as "No" in variable type(Yes/No)A Link of the form automatically should load in new window or display like pop up to fillEmployee Portal screenshot please let me knowThan...
Deactivate a sub page in Service Operations Workspace
Hello, I'm trying to deactivate the subpage "Record Information" in the Contextual Sidebar in the Service Operations Workspace. I removed the active flag from the Ui Builder by going to the subpage settings, but I still see the icon in the record for...
Unable to update flow using update sets
So we have a flow A with 95 steps on dev instance and we have already imported it on qa instance. After making some changes and capturing them in update set, and retrieving it on qa instance. After previewing, no error is thrown and committing, it do...
want to create records in multiple custom tables from one record producer form
I have a requirement like a record producer form that contains a Request Type select box variable. Users when select the choice of that Request Type variable, then a record should get created in that table.Eg: 'Inquiry' and 'complaint' are two choice...
Approvals not working due to Service Request Catalog Item
Hi, Does anyone have any experience configuring the ask for approval action in the flow designer and it not working because the "Service Request Catalog Item" still runs thus the REQ & RITM is always approved?
Customer service management system properties
I am looking for any information on the following System Properties related to Customer Service Management application and Special Handling Notes. Want to understand exactly what these system properties turn on? Version Xanadu and/or YokohamaThank yo...