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Resolved! How can the Agent Assist search configurations be modified?

We are utilizing the agent workspace on top of a fairly standard out of the box configuration of CSM. When we upgraded to New York, we noticed some additional functionalities in the Agent Assist.  In the screenshot below, you can see functionality to...

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Jamie47 by Giga Expert
  • 2382 Views
  • 4 replies
  • 2 helpfuls

Post Incident Report

hi. i have a requirement to digitalize a Post Incident Report in SN platform. current process is fulfillers will need to manually fill up a pdf form template after resolving incident and get the report approved.  any idea whats the best method to ach...

No cases are visible in "Customer Activity Tab" in CSM Workspace

Hi all,Can you help me to know why there is no Case, Interaction records are visible in my CSM Workspace at Customer Activity Tab.Below are some screen shots related to that. As you can see there are 3 records for Consumer "Gilly Parker" in Customer ...

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MrGupta__ by Tera Expert
  • 568 Views
  • 1 replies
  • 0 helpfuls

Resolved! SLA on Now Support

 Are there any available tool to set up SLAs on Now Support? I am a service provider on a ServiceNow customer's instance and I would like to set up SLAs to track my response time to updates made by Now Support agents on Now Support cases.  

How to reload all the record of a table using script.

Is there any way we can reload all the record once because if I reload it then my on load script will update the field automatically but the issue is that I don't want to open all the records manually and then reload it.