Customer Service Management to MS Teams Integration
Any Use Cases for Integration of Customer Service Managment Virtual Agent Topics with MS Teams Integration in B2C and B2B. Please suggest.
Forum Posts
Resolved! CSM Workspace Edit button
Hi, does anyone know how this edit button is configured on the CSM/FSM Workspace please? My requirement is to make this button visible only for Admin OR I dont want users to be able to edit any of the cases without entering the mandatory case resolut...
Setting up a new community- best practice, tips tricks and resources
Hi!i am a project manager responsible for setting up a new community for my organisation using the serviceNow community module.would appreciate any best practice information, tips tricks and resources please thanks!odile
UI Builder CSM configurable workspace Not able to add New Tab
Hi, I am working on Washington instance. when i was working for below Experience :CSM and FSM Configurable Workspace Foundation I was trying to add tab on Contextual sidebar for Record.I am unable to view +add icon under tab when i try add using Edi...
Resolved! user is typing "Ordinateur" in French can the search translate and show items related to "Computer"
Hello everyone,note: Ordinateur is a French word which means computer in English.i have question related ServiceNow AI Seach capability, some the user of my portal are both French speaking and English also. so sometimes they search in French language...
Onload Client Script not working in Agent workspace
I have the below onload Client script and is working perfectly in UI16 however i need the banner to also show in Agent Workspace. function onLoad() { var isEvTruck = g_form.getValue('u_ev_truck'); if (isEvTruck === 'true') { // Check if the val...
Agent chat UIB Setup values
Hi All, can someone please guide me how to setup virtual agent in page I am creating with UI Builder. I can see the two fields but not sure which values to populate here. documentation doesnt help much. https://developer.servicenow.com/dev.do#!/refer...
Real-time updates not working in CSM Configurable Workspace
As you know, if you open record in CSM Workspace and in the meantime record is updated by someone else, there is a blue message saying "User XY has modified this field value" next to modified field(s). What I noticed is the following behavior: - Ope...
UI Action/Client Side/Workspace Client Script
I am using the following script in a UI Action that is client side to open a specified URL in a new tab which works.+ function openWindow(){top.window.open('MY URL','_blank') ;} I now need to add logic to the workspace client script that will do the ...
Problem Creation in case not working as expected as per Flow created
We recently onboarded an iflyres-Jira integration in our instances. As per the conditions mentioned:- Conditions in Flow Designer: (Category is not one of (Incident, Query, Maintenance Planned, Data Extract Request, Data Update Request, Monitoring Al...
View display name and backend name is showing different
Hi All, I am trying to modify the list columns for the below table in the screenshot but the view is showing different. The name shows 'Workspace' but in the url it shows as 'workspace_uib'. Because of that not able to update the list columns in prop...
Incident survey notifications
Hi Team,I have created one custom survey and notification based on client requirement.Requirement: when incident state is closed, survey email triggered to the caller.Notification: and it's working fine as expected.there is another requirement on top...
How to add icon next to service_offering.company field similar to vip caller icon in incident form?
I have created a new Yes/No field on the Account record of customer service application. When the Customer is shown on any of the following records (usually in Company field then a client script similar to highlight VIP Caller) will show an icon next...
C
,
Resolved! resolve a case that has an open case task
Hello, i have been trying to resolved a case by proposing a solution , but every time i got a message (invalide value on update ) could that be because the case has an open case task ? if not, what could be the problem ? thank you
| User | Count |
|---|---|
| 22 | |
| 14 | |
| 13 | |
| 12 | |
| 5 |
