CSM Workspace - Save & Exit UI Action

[Richard T]

Hi

I have been asked t add a "Save * Exit" ui action to the case form in the CSM workspace as there is not one OOB.

Having made copy of an existing save & exit ui action and made it a form button for the workspace it appears fine, it saves the data ok but it does not exit.

Does anyone know what I would need to change to get it to exit in the same way as it does in a normal case form?

Thanks

[Maik Skoddow]

Hi @Richard T 

for workspaces there is no "back" as you have in UI16, because in workspaces always a new tab is opened. Back would then mean "close tab".

And on page https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/task/close-tab... you can find the solution for that.

Kind regards
Maik

[Maik Skoddow]

Hi @Richard T 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Many thanks & kind regards
Maik

[Chandra Sekhar6]

Yes- as mentioned above, in Agent Workspace, we can save and remain on the form itself. We cannot exit from the form. We cannot go back to the list.