CSP portal not visible in the portal list

[SN developer3]

Hello Guys,
In my personal developer instance when the CSM plugin is installed, there are 2 portals - CSM and CSP which are available in the portals list but somehow In my project instance only CSM portal is listed in the portals list.I am wondering how to configure the CSP portal ..although it should have populated OOB as in the personal developer instance.
Does anyone have any ides how why csp is not available and how can I bring it in a simpel way. I dont want to go with the custom solution.

Thanks

[Amarjeet Pal · Accepted solution]

Hello @SN developer3 ,

Check for this plugin and activate it : sn_csp_portal (

Consumer Service Portal

App id: sn_csp_portal

)

The Consumer Service Portal enables business-to-consumer (B2C) organizations to support their customers. The portal provides out-of-the-box self-service capabilities that customers can use to search for information or request assistance from a customer service agent.

Thanks

Amarjeet Pal

[SN developer3]

Thanks for responding.
It is weird that in PDI, I didn't had to install separately.
Do you have any idea if it is a paid plugin or not?

Thanks

[Amarjeet Pal]

Try to check in your dev instance , if you are able to install it then your instance is entitled to it.

Thanks

[SN developer3]

It says pricing paid 

Summary

The Consumer Service Portal enables business-to-consumer (B2C) organizations to support their customers. The portal provides out-of-the-box self-service capabilities that customers can use to search for information or request assistance from a customer service agent.

• Customers can search knowledge articles, engage with the community, create and manage cases, view products, initiate a chat with a chatbot or customer service agent and view publications.
• Customers can also manage their user profile, view products and update their notification preferences.

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Pricing Paid

Rating Not rated