CSP portal not visible in the portal list

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SN developer3
Tera Contributor

‎04-09-2024 01:36 AM

Hello Guys,
In my personal developer instance when the CSM plugin is installed, there are 2 portals - CSM and CSP which are available in the portals list but somehow In my project instance only CSM portal is listed in the portals list.I am wondering how to configure the CSP portal ..although it should have populated OOB as in the personal developer instance.
Does anyone have any ides how why csp is not available and how can I bring it in a simpel way. I dont want to go with the custom solution.

Thanks

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Amarjeet Pal
Kilo Sage
Kilo Sage

‎04-09-2024 05:28 AM

Hello @SN developer3 ,

 

Check for this plugin and activate it : sn_csp_portal (

Consumer Service Portal

App id: sn_csp_portal

)

The Consumer Service Portal enables business-to-consumer (B2C) organizations to support their customers. The portal provides out-of-the-box self-service capabilities that customers can use to search for information or request assistance from a customer service agent.

 

Thanks

Amarjeet Pal

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Amarjeet Pal
Kilo Sage
Kilo Sage
In response to SN developer3

‎04-09-2024 06:38 AM

Check with your account manager @SN Developer  but you now know why CSP was not available in your Platform , so please mark all my responses helpful and correct answer.

 

Pricing is between your company and ServiceNow depending upon your entitlement. Hope you agree.

 

Thanks

Amarjeet Pal

Advania UK