Customer Portal reference search variable for Languages
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10-25-2023 07:47 AM - edited 10-25-2023 07:56 AM
We have 4 languages in total enabled on our platform (English, German, Dutch and Spanish). Within several catalog items we have a variable that searches the cmdb_ci table to display results back to the user based upon what they are entitled to see. When the user has a language of English the search works fine. But if the user is any language other than English the search pulls back null, why?
The issue only occurs within our /csm portal page. If I take an ITIL/CSM user and use the same catalog item in the desktop UI and they are a non-English user the search works fine.
As a test I went to the table sys_translated_text and added a configuration item name value for German, then impersonate that German user in /csm UI and this did not work either.
Anyone have any advise?
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10-25-2023 07:51 AM
Hi @dschiffer
Maybe this helps:
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10-25-2023 07:55 AM
That is not the issue as if I impersonate a non-English user in the Desktop UI I can search successfully. So the issue is narrowed down to the /csm UI and variables within a catalog item as global search works successful in the /csm UI as well for non-English users.
