Customer Reset Password email notification

[alexando]

When Self Service Password Reset plugin is enabled, an email notification called 'Customer Reset Password' is added. Any one happens to know When this notification is sen out? Is it OK to disable it?

[Prasun]

Hello Alex,

Please check the below documentation from ServiceNow.

Self service password reset

Email notification

Email sent to the user notifying the user of the reset and their temporary password.

If you disable it, user will not be notified of the user id and the password.

This is the email body of the notification

Hello ${first_name},

The account you requested for accessing the Service-now system has been processed.
You may now access the application using the following credentials:
${mail_script:customer_password_reset_request_script}   //This email script (customer_password_reset_request_script) returns the URL

User ID: ${user_name}
Password: ${event.parm2}

Best Regards,
Customer Support

[gaia]

Hello Prasun,
How this notification run ?
who is fire this event ?

Thanks,
Gai

[Supritha Jose]

Hi I am looking to send an email for newly created contact, but the Customer Reset Password notification does not get triggered, may I know how this would be triggered

[Silviu Benciu]

Did you find anything about how is Customer Reset Password notification triggered?