ServiceNow is not new to my organization, but new to our L&D team. Our team processes requests but not incidents, so after the RITM is created by the requestor, a SCTask is submitted to our team mailbox for support. We were informed internally that o...
HiHow to enable custom Incident list view for ITIL role usersI created custom list view for incident in service operation workspace I am able to view in admin rolenot able to see in ITIL roleNot able to view Custom list Incident assigned to my groups...
Hi,I have created an Employee center footer for CSM portal. I juste copied the ootb esc footer and change social icons or navigation links.I attached the footer to the theme of the csm portal.When i go on the portal using this url "instancename.servi...
Hi All,In which table can we create a content publisher and publication request type reports in ServiceNow?Thanks in advance for your reference
custom scoped applications having a request table and task table . able to place the variables in the request table without issues . task is getting generated via the flow designer .. kindly let me know how can i display the varaibles in the child ta...
Hy all, I am struggling in UI builder and in UX Screen Condition to make the attachment SNC Screen not to be visible for incidents where assignment group has the "external" type (created by me). I have tried in condition builder but here I did not fi...
Hi all, The requirement is to deactivate the Playbook available OOTB for Complaints and need to show the Complaints form as same as the Case form which is shown in CSM/FSM Workspace. The agent should be able to fill the fields available for Complaint...
A Partner Account in ServiceNow Customer Service Management (CSM) represents a business entity that collaborates with your organization to provide customer support, services, or sales. These partners can be resellers, distributors, service providers,...
Hello Everyone,can you please let me know from where i can configure the filters of Faceted Search which is in green box widget on search page.and also, i am noticing one strange behavior as you can see in below image i have lot of options in filters...
Hi team, We have a requirement to remove the pagination for the records that we show on portal for a table.For example, we are showing incidents table on portal using Data table from URL widget. We want to remove the pagination that would be shown fo...
The requirement is to show certain section in a form post save of record ServiceNow. Not sure how this can be done, I tried via onLoad Client script but seems this is the wrong approach. Any help would be greateful. Thanks,Sreesh
Does anyone know about the following limits for the CSM Transaction model?# of Portal visit# of Virtual agent conversation# of Now Assists BTW, we have proposed the CSM Professional & CSM Professional Plus as transaction model (25,000 Transactions) t...
Hello Community,I would like to add the functionality of attaching private files in the workspace, similar to how it is done in Classic. Could you please suggest a solution for implementing this?Want something like this
Hello all, I am using ServiceNow Ui Builder to create a custom workspace. Currently, I am using incident data. I would like to show each incident item which is assigned to you with individual rectangle box. For example, if Andrew is assigned 41 incid...
How can I set auditing on all cases to see when a fulfiller reads a case or reads an attachment?
