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Advanced work assignment work item is getting auto rejected

I'm configuring  Advanced Work Assignment (AWA) in ServiceNow, and I'm facing an issue where Case tasks are being automatically rejected for users with the reason "No access." I've added the necessary roles (like `awa_agent` and 'sn_customerservice.c...

Inventory check

Working on a Proof of Concept on CSM. A  retailer submits a form asking for restock of a particular product(in our scenario its stock of medicines for example covid vaccines, first aid kits etc). When the form is submitted a case has been created and...

How to Manage Appointments Using the wu_appointment Table

I am considering managing appointments in ServiceNow using the wu_appointment table. Specifically, I would like to know the best way to implement functionality that allows for managing individual appointments effectively.At the moment, I am contempla...

yuto333 by Tera Contributor
  • 419 Views
  • 1 replies
  • 0 helpfuls

How to edit a workspace

Could you please let me know if you know anything about the following two points on the Source-to-Pay Workspace screen?1) Controlling tab display on the supplier details screenThe About, Details, Related work, and Spend tabs seem to be defined in a d...

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inventory check

Working on a Proof of Concept on CSM. A  retailer submits a form asking for restock of a particular product(in our scenario its stock of medicines for example covid vaccines, first aid kits etc). When the form is submitted a case has been created and...

How Translate Email in the activity stream on CSM Workspace ?

I have implemented dynamic translation in my instance, allowing me to translate fields like the short description and description on the native form, as well as entries in the activity stream.native form  In the CSM workspace, however, the translate ...

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nagaraju15 by Tera Contributor
  • 612 Views
  • 2 replies
  • 0 helpfuls

"Show More"/Description for cases only showing for contact

Hello!We would like to make it so that portal users can see the description of cases in the ticket view where they are not the contact. They can view the other cases just fine, but for some reason, they do not have the "show more" button which expand...

Service Portal - Case View

Hey All, When I set the description to always on the standard ticket configuration for cases, it still doesn't show up on the portal.  Has anyone else run into this?  I believe that it should show the first line and then have a show more/less button ...

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Integration via Google pub sub spoke

Hi Community,  We are integrating servicenow third party tool via google pub sub spoke (OOB spoke available for integration hub).Whenever the third party tool publishes the message to topic in a google pub/sub , we are not getting any notification, b...

Community Alums by Community Alums  
  • 648 Views
  • 3 replies
  • 0 helpfuls

Get user's data with license details

Hi,  I have to create a single report which will have data like Users details (Name, Manager Name, Assignment group, etc.) and his subscription with which module. To achieve this I have created a database view with table sys_user and sys_user_has_lic...

VinayC by Tera Contributor
  • 535 Views
  • 4 replies
  • 0 helpfuls

Resolved! Make App engine studio portal menu on role based

Hi Team, we have created an custom application in App Engine Studio along with portal experience. we want to make portal experience menu on role based. can someone suggest on this? i have tried different ways but not working. Thanks,Ganesh

Mohan22 by Tera Expert
  • 600 Views
  • 7 replies
  • 0 helpfuls

Resolved! How can I determine how many licenses are being used?

Hello Community, We are using the users table and the consumer users table for ITSM and CRM. We are trying to determine which roles are coming out of our subscription totals. I reviewed our agreement with ServiceNow, and it doesn't specifically menti...

Jamie47 by Giga Expert
  • 7590 Views
  • 5 replies
  • 6 helpfuls