When trying to search for a CR on the portal, it returns the RFCH case. We need it to return the CR case so that the customer can see all the up to date notes. The functionality is working in dev and test instances but not in production.
I have seen other people post this question and get some responses suggesting you can do this with a client script, but there is no further information on how to actually do it.If we set a SHN on an Account, when someone creates a Case and selects th...
How to use the world in which the to do to help us to get it now in a great time to help
Hi Team, We have built a platform analytics dashboard for the table (security incident Response). and we want to embed this dashboard to CSM portal for end user visibility . Kindly suggest on same. Note: we tried creating HTML widget for same but did...
Hello, how I can set the default value of the "Records per page" from 10 to 100 in the Service Operation Workspace and/or in Workspace general?Best regards
I'm currently facing some challenges in writing the ATF test script for Dispute Case creation. I would really appreciate it if you could share how you’re approaching this or provide a sample script or any key inputs. This would be very helpful for me...
Hi, I need assistance with auto populating these two fields "Account" and "Contact". Once the request is submitted to create a case the information loaded on the cases "account" changes, and the "contact" is cleared. The form doesn't take the correc...
Hi Team, Audit history List should be visible for only to the user has role admin and it_location_admin on location table. How to achieve this. Regards,Abhilasha G T
We have received the following requirements from a customer.We want to reduce the rate at which emails to external customers do not arrive.To achieve this...- Avoid domain and IP address rejection settings- Avoid emails being sorted into the spam fol...
I want to create multiple shadow profiles for a same person, likewise we do for Translated Versions of a Knowledge Article ( A separate object but linked with the same user).Different profiles can have different group membership and roles and a user ...
We have configured the AI search on the portal . While searching a case with number it provide the exact match however it open the result in the form view not in the portal.Could anyone help me to change the configuration so that navigation happens t...
Hello,i would like to capture all our services, applications and servers into ServiceNow. My Goal is to hold the servicenow thinking and do not any customized structure. At the bottom you find examples from my Miro Board. Can you please take a look a...
Hi everyone, I hope you are doing well!My task would be to make sure that the activities from the Work Order Task's side should be visible on the Work Order page as well and each of the fields (including the work notes and additional comments too) sh...
Hi All, We are calling a 3rd party API and getting choices data and creating new choices in question_choice table customer service application from the global script include and calling script include through the scope client script. We have already...
I have created two custom case types in a custom app. Now I have OSP agents and these cannot access the new case types . However the OSP agent can access the base cases and work on them. How can this be achievec?
