What I have to install and configure to see the "Enable Interaction Controls" field on openframe configuration form (as shown in the attached image)?I checked and the field is not available at all on openframe object table.I guess that it is added by...
Is there workflow visibility in CSM? I would like to see a workflow of all the processes involved in CSM.
Hi all, Is there a way to add a new button to the popup modal for reference fields in the CSM/FSM configurable workspace?The specific requirement is to be able to create a new contact and associate it to the case without navigating away from the case...
Hi all, With the Yokohama release, multiple previously available plugins have been transferred into the Store. Due to this, I am unable to install now the plugins: CSM Configurable Workspace, FSM Configurable Workspace, Workforce Optimization for ITS...
I am preparing for CIS-CSM exam. Can anyone pls provide some helpful tips and if any site or dumps if I can refer.
How to attach pdf in email notification?
I have a requirement to display a state process flow formatter in the HR Agent workspace. While I successfully created a stepper component in the UI Builder, I encountered difficulty syncing the states between the case record and the stepper. I need ...
Hi I am facing issue I made changes for problem task in form design removed some sections and added Now i dont need custom section I want to keep OOTB as it after reverting/rolling back everything is okay in Classic Ui/ Backend UiBut after creating p...
Hi everyone - We’re building a list of agents who are interested in sharing feedback on future-facing designs for CSM Workspace. We'd appreciate you sharing our short invite survey with agents at your company who may be interested in joining. By j...
we have create FO incidentes ( custom table u_incidentes) so external user can report through email to our NOC when a Fiber O incident happens.when have noticed that once the attachments are more than 30, the first ones uploaded are no longer visible...
Hi Team,RITM State Flow: As an ITIL User,I should see the following State Options & Transitions on RITM records.OpenStarting State on CreationTransition to Work in Progress: When ANY child SCTASK's State moves to Work In Progress, the RITM's state sh...
the vrops data comes in (-) to UD , however it is set to (.) in SNOW. how to overcome this mismatch altogether . currently a script is used to convert the (-) to (.)
Hi Team, Can we call formatter on case form and make it mandatory as per assignment group changes? Thanks & Regards,Reena
Hi Team,I have a multirow variable set [Contact Info] for a Record producer[creating record in case table] .But when I am creating a report , I cannot choose those variables from report filter.Could you please help me here.Please find the screenshot...
How to get duration to resolved the csm casesIs there any metric table created for calculating the average duration to resolved the cases. Thanks