Customer service management system properties

[marclindsay]

I am looking for any information on the following System Properties related to Customer Service Management application and Special Handling Notes. Want to understand exactly what these system properties turn on? 

Version Xanadu and/or Yokohama

Thank you

sn_customerservice.shn_asset	Special Handling Notes for assets. Type: true | false Default value: false Location: Special Handling Notes > Properties
sn_customerservice.shn_contact	Special Handling Notes for contacts. Type: true | false Default value: false Location: Special Handling Notes > Properties
sn_customerservice.shn_product	Special Handling Notes for products. Type: true | false Default value: false Location: Special Handling Notes > Properties
sn_customerservice.shn_account	Special Handling Notes for accounts. Type: true | false Default value: false Location: Special Handling Notes > Properties
sn_customerservice.shn_case	Special Handling Notes for cases. Type: true | false Default value: false Location: Special Handling Notes > Properties

[marclindsay]

That is what I thought it would do as well. After creating these 4 system properties (as they did not originally exist), with the default value of False. When I looked at Contact, Account, Product, Case the "Create Special Handling Notes" link was already on the record. 

Does not look like that link is controlled by these system properties from what I can tell. That is why I was confused as to what the purpose of these were. Unless there is another way to turn this on besides using these system properties? 

[abirakundu23]

Hi @marclindsay ,
Yes, Special Handling Notes available for these entities, which are not dependent on system properties. Not require creation of system properties for special handeling notes, which is managed by OOB plugin itself.

Please check docs for more inputs.

[marclindsay]

Do you know what OOB plugin is associated with these system properties?

[abirakundu23]

Hi @marclindsay ,
I did not see any OOB system properties for these entities.
Please find below screenshot for OOB plugins.

Please  mark helpful and correct answer if it's worthy for you.

[abirakundu23]

Hi @marclindsay ,
is your issue resolved? Do you require any more support?
Please mark helpful and correct answer if it's worthy for you.