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Which table holds Cases?

I'm looking to use the REST API to programmatically interact with Cases, can anyone help out with where the relevant data for cases, and responses to cases, is stored so that I can address it using the API?

Mark White1 by Kilo Contributor
  • 6942 Views
  • 5 replies
  • 2 helpfuls

Resolved! Catalog form to be read-only after submitting

Dear Folks,   We want to make all the variables of the form as read only after submitting the service.   Please help me to achieve the same.   thanks & Regards, Ankit Kumar

Ankit49 by Kilo Contributor
  • 1838 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to generate PDF for the case record in CSM

Hi Everyone, I have a requirement that the PDF generate for that particular case when the case is in any state. If you have any solution, please share. Advance Thanks.

Leonie1 by Kilo Expert
  • 1189 Views
  • 2 replies
  • 1 helpfuls

Resolved! List Collector filtered by multiple conditions

Hi, I'm trying to create a list collector based on the CMDB_CI_COMPUTER table using multiple conditions. The table has two fields:  - Assigned to (assigned_to) - Custodian (u_custodian)I've tried doing this through a script include:function getassign...

lister by Kilo Expert
  • 1208 Views
  • 3 replies
  • 2 helpfuls

Avatar image only visible for some roles

Hello, We have added pictures of our employees on their live feed profile (company pictures), so that these pictures appear on the small round avatar next to their names throughout the SNOW interface (e.g. all ticket forms in the activity log). Howev...

Rob10 by Kilo Explorer
  • 1467 Views
  • 4 replies
  • 0 helpfuls

Resolved! Change VIP icon

Hi , Please advise if anyone has ever change the VIP icon that comes up when highlighting a VIP user? I need to change this and I'm not sure if there are any other icon styles for VIP? Can you please send me some examples if you have done this before...

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Creating a Contact Relationship

I've created a Parent/Child Account relationship (Account to Account). I want to create Contact relationships between the two. Looks like you can only create/add one contact at a time. Is there a way to add multiple contacts to the Contact relationsh...

MStritt by Tera Guru
  • 1072 Views
  • 3 replies
  • 1 helpfuls

Resolved! Field truncated to 40 Charaters

I imported data to a table using a transform map. The weird thing is that the data in 1 field is truncated to 40 characters. I checked the transform table, and the field is set to a max of 4000 characters. The target table is also set to 4000 charact...

Christophe by Tera Contributor
  • 4320 Views
  • 6 replies
  • 4 helpfuls

Resolved! start workflow from Business rule and pass values to workflow

Hi Team, I am trying to trigger workflow from Business rule and pass values to workflow variable from Business rule. I used the syntax from below link . Workflow got triggered successfully but values are not getting assigned to workflow variables. Re...

manojn_cse by Tera Contributor
  • 5020 Views
  • 5 replies
  • 4 helpfuls

Escalate case escalation

Can anyone tell me the OOB process for a case escalation that needs escalated to tier 3?  We run a 3 tiered support level where all cases hit tier 1 and are escalated to tier 2 as needed.  When tier 2 can't resolve, it's sent to tier 3.  Can we escal...