customer service portal vs employee center

[Nisha30]

Hi,

This is a silly query but still to confirm and understand can anyone help me in getting this please

1) Is Employee center (comes OOTB) with every instance , is a separate portal than Customer Service Portal? are these two different URL's in same Servicenow instance (assuming CSM licensed )

Thanks

[jMarshal]

The SP and EC are completely separate things and need to be configured/set-up separately.

Service Portal is built on "older" technology/framework (bootstrap/ajax/etc) and is not on the roadmap for future development...I'd recommend new initiatives start with (and invest in) Employee Centre, honestly.

Employee Centre is built on ServiceNow's proprietary platform framework (same as Next Experience) and is on the roadmap for future developments, enhancements, maintenance, etc...so there will only be better things to come, from that product/feature.

[Robbie]

Hi @Nisha30,

You're understanding is pretty much on point. 

The Employee Center portal (esc) is absolutely a separate portal (with separate access controls and a separate URL, all be it a slight tweak to the URL) to the Customer Service portal (csm).

All newly implemented instances and latest versions will have the Employee Center portal enabled, but it some older instances and versions out there may not have enabled it (yet), but for a general understanding, it's fair to say it's OOB.

The most important point to pick up on is that they are different portals with different access and uses and importantly carry different licensing costs.

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Thanks, Robbie