Customize form lay out in csm configurable workspace.

Rudranarayan P2
Tera Contributor

‎02-12-2023 09:06 PM

Hi Community,

I have 2 questions.

1. I need to change the case form layout in csm configurable workspace. Currently, there are few fields visible in the configurable workspace, which i don't want to show to agents. I need to remove those fields and add few new fields and need to change the form layout. 

How can i do this?

2. How can the change the logo in configurable workspace. Currently the "now" image is visible as logo.

RudranarayanP2_0-1676264779319.png

Thanks

 

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2 REPLIES 2

Rudranarayan P2
Tera Contributor

‎02-13-2023 02:29 AM

Hello, can anyone help here?

 

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Saloni Suthar
Mega Sage
Mega Sage

‎06-20-2023 07:00 AM

Hello!

1. You can remove the fields from the workspace view of the case form and it will remove it from your workspace.

2. Please follow the knowledge article to change the logo. 


If my response helped you, please click on "Accept as solution" and mark it as helpful.
- Saloni
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