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data precedence rule not working properly

MK-p
Tera Contributor

We have written data precedence rule to control the update but still updating lower priority data source if field is empty. what am i missing?

 

1 ACCEPTED SOLUTION

Runjay Patel
Giga Sage

Hi @MK-p ,

 

There is property which set to true by default which allow lower priority data source to update the empty field by over ruled the data precedence rule.

Un checked this property (glide.reconciliation.override.null) to not update the empty field. 

 

RunjayPatel_0-1735372551844.png

 

 

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Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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In this video i have explained about Web service integration in ServiceNow like how it works, how we can configure it, what are the prerequisite and many more. I have covered below topics in this video. 1. understand Web Service. Like when and how we will use it. 2. Talked about Inbound and ...
1 REPLY 1

Runjay Patel
Giga Sage

Hi @MK-p ,

 

There is property which set to true by default which allow lower priority data source to update the empty field by over ruled the data precedence rule.

Un checked this property (glide.reconciliation.override.null) to not update the empty field. 

 

RunjayPatel_0-1735372551844.png

 

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

-------------------------------------------------------------------------

 

In this video i have explained about Web service integration in ServiceNow like how it works, how we can configure it, what are the prerequisite and many more. I have covered below topics in this video. 1. understand Web Service. Like when and how we will use it. 2. Talked about Inbound and ...