deactivated assignment group is still visible and selectable in case form.
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09-06-2024 01:58 AM
Hello,
I have deactivated a group because it's no longer used but when I open a case I can still select this group in the assignment group field. I have created a filter in the dictionary with the condition active is true. But this does not seem to work. Can anyone help m
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09-06-2024 01:59 AM
Hi,
Can you show your dictionary and reference qualifier?
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09-06-2024 02:03 AM
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09-06-2024 02:06 AM
Your Type filter shows a sys_id, which makes me thing if this is a broken query.
Just to test can you remove the Type filter and only leave Active = true and test.
Also clear cache once.
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09-09-2024 01:55 AM
Hi,
I only kept the Active = true query and this did not impact the result. I am thinking that maybe there was a list that was configured. I was not involved in the implementation so I have no idea where to find this list. Where can you find the existing lists that were configured?