Hi Guys , I created a cascading filter on a database view and placed on a dashboard. The hierarchy is 1.User- To select any user from user table 2.Account - The Accounts are only in which the user is part of But now the requirement is to select multi...
I am new to servicenow portal I have to update incident record in widget by using client side ,server side scripting,i need some mandatory fields like callerid,shortdescription,description to update of any incident record please help me out from this...
I need to set the Action status of a Case to 'Needs Attention' and autoclose to 'False' whenever the resolved case resolution is rejected by the user on the portal. How should i achieve this? Also, the corresponding record change needs to be captured...
Hi Community!I try to figure out why on my custom table which i extended from sn_customerservice_case and has no own ACLs on it following code is not working as i would expect: var record = new GlideRecord('sn_customerservice_standard_case'); record....
Hi , How to change agent workspace icon on address bar as well as how left side bar color also on top need write after banner image in ServiceNow.
How can we disable the customer satisfaction surveys sent out for the reopen tickets?
I've been in the ITSM wheelhouse for the last few years and had little interaction with 'Customer Facing' side of SNow. I'm trying to figure out what the difference is between Customer Service and Consumer Service. My other issue in line with this is...
Hello, I get the following error(in attachment also) that I cannot create more than one SMTP email account in ServiceNow. Is there a reason for this? Error: An SMTP already defined. There can only be 1 SMTP Server. Scenario: We want to send DoNotRep...
Very recently we have loss the functionality where if you hover over/click a Knowledge article's image, the image would expand into its own window and display larger than the image in the article. I was told by our Consultants that this functionality...
When working cases we haven't been using Related Search, but it looks very interesting, Can someone answer these questions I have?: Can you configure which knowledge bases are searched?What are Questions, and how do you set them up and make them sear...
Hi, Community I want to change user_name(user id) of a contact.What is the impact of changing the user id of contact, for example the contact may not be able to access the case... like others. Thanks.Meri
We have SLA's configured for the Parent Cases, whenever a Child case is created for a parent SLA is getting attached Example : For a parent case if SLA timer has start and some time has been elapsed ,after few hours if a child case is created then th...
Hello All, I have created one Multi Row Variable Set(MVRS) in my catalog item, OnLoad of the catalog form, I want to hide few variables on catalog form view but below two statements are not working g_form.setDisplay("variable_name" , false) g_form....
Hello, We are about to configure our CSM module so that our customers can as well log in using our company SSO, howver they will have emails that are not our company's, has someone done this and would like to point me to a material that describes how...
Hi all, Is there a way to report on the time duration between a case being opened (in this instance a Service Request) and the first "human" (not automated) response back to the customer? We use "Additional Comments" to send this "human" comms to a...
