How to add more details on related search results?
I want to show More details on related search results on incident form?For example i want to show details of Configuration item of a Knowledge article on related search results
Forum Posts
How to configure a Knowledge Base as a taxonomy option on the Employee Center
Hi,We have created a knowledge base with several categories. What we are trying to achieve is to add a taxonomy called 'Knowledge' next to for e.g the IT taxonomy shown in the screenshot below. We would then like a child topic which is called 'Servic...
Resolved! How to add edit button in related list in agent workspace
There is no edit button in relayed lists in agent workspace. We have only new button. How to add edit button in agent workspace
Resolved! Want to add a custom field in the Activity log on incident table
Hello,I wanted to add a custom field in the Activity log on incident table. But I am not able to find the Configure available fields button in the filter navigator list button. Is there any other way to add that custom field in the activity log list?...
Resolved! Solution: How to avoid creating Guest user in a Survey?
Hi Community, I had researched a lot but didn't get any fruitful answer how to avoid creating Guest user Survey record. Finally, I found the solution and sharing with you all. Copy the below notification script and in your notification which is sendi...
Phone Icon in CSM workspace
Hi All,How to hide the phone icon in CSM workspace for particular group of users,even they had openframe role. Thanks,Sobitha
Resolved! How to autopopulate choice if there is single value
Hi Team, We have a requirement wherein if we select subcategory in case form, there is a a choice field called "Customer Requested", which should autopopulate if there is a single value based on the Sub category and should not be maually selected.
Holiday schedule in India
Hey all, I'm creating 4 holiday schedules for a company based in multiple countries. I have the schedules mostly configured, but wondered what people do for multi-day holidays. Some of these holidays for India specifically include Day after Pongal, D...
Service catalogs are not visible on the csm portal.
Hi, Service catalogs are not visible on the CSM Portal. I have removed the snc_external role. Although catalog item is not visible. Only Record producers are visible.Please help in this. Thanks,Samiksha
Additional Comments Email Notifications to Contact and Watch List
Hi,I need a help in advance condition in the notification.When a contact post additional comment then the email should trigger to Watch List user and when watch List person comment then additional comment notification should trigger to contact.I have...
作業メモにてメンションした際のメールにメモ内容を追記したい
こんにちは 以下の設定をアクティブにしたことで、メンション相手に対して通知メールを送信することができました。 通知メール内にメンションした際の作業メモの内容を追記して送信したいです。追記方法をご存じでしたらお教えください。 /now/nav/ui/classic/params/target/sysevent_email_action.do%3Fsys_id%3D150055909f021200d5f9b3e2957fcf23%26sysparm_record_list%3Dactive%253d...
Resolved! 作業メモのメンションの通知について
こんにちは 作業メモについて質問させてください。作業メモで@でメンションした際に、メンションされたユーザーに通知マークの表示、もしくはメールの送信がされる設定を行いたいです。 どのように設定を行えば通知が行えるのでしょうか。 ご存じでしたらお教えください。
Resolved! How to know number of messages per interaction on virtual agent
I need to know how many inbound and outbound messages have each interaction on virtual agent in order to calculate an average per interaction, totals and some data per service an so on, how can i achieve this?
Resolved! Notifications List is not displaying on the CSM Portal under the Notification Preferences
Hello All, We have a requirement to display the Notifications List on the CSM Portal under the Notification Preferences.The list should contain all the Notifications and also the user should be able to edit or unsubscribe the notification from the CS...
Resolved! Substatus for case status awaiting info
I have a requirement to adhd Substatus for case status awaiting infoSimilar to incident,status: awaiting infosubstatus: awaiting user or awaiting other reason is for internal grouping to see what is awaiting user and what is awaiting info in related ...
