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Forum Posts

Dot walked field values are not Visible on the list layout

Hi Team, I have a field "Interaction Source" on the Case table and there is another table called "Messages" which have a relationship with Case table.And in the list layout of Messages table I'm displaying the "Interaction Source" field by Dot walkin...

Resolved! KCS Process Adherence Review

We are improving the frequency and quality of using KM in support analyst's workflow. Also, want to incorporate it into Coaching program. Do ServiceNow have KCS PAR plug in? If yes, has anybody used it and would like to share the experience?

PAWAN K by Tera Contributor
  • 2589 Views
  • 17 replies
  • 14 helpfuls

UI Builder Protection policy read only.

Hi all, I have a question about UI builder. We want to create a landing page for managers to see their agents workload as a homepage. I cloned the "CSM Landing Page (enabled for UI Builder)". However, I am getting this error message in the UI builder...

AustinM by Tera Contributor
  • 1933 Views
  • 5 replies
  • 3 helpfuls

Resolved! "Customer" checkbox on company table - owning or customer company?

I am coming from ITSM background, where I always thought "customer" flag on cmn_company indicate owning/operating/sister companies.Now that I am learning CSM, I realize same flag is used to represent external customer company. What am I missing? how ...

anand9 by Tera Expert
  • 1082 Views
  • 3 replies
  • 1 helpfuls

CSM - Creating cases via Social Media

Hello Everyone, Can we create table record on ServiceNow via Tweets/hashtags from Twitter. I couldn't find any relevant documentation regarding this. I want to create a case whenever certain hashtags or keywords are used. Also can social listening be...

Community Alums by Community Alums  
  • 1821 Views
  • 6 replies
  • 1 helpfuls

Resolved! How to change default assignment group for Cases

Hi all, I have searched high and low and cannot find what I am looking for. Posting here to see if anyone can assist.  We have two teams utilizing CSM, we have data partitions in place so they cannot see each other's tickets, groups, services, etc.  ...

SNNewbie_0-1685642846775.png SNNewbie_1-1685642846779.png SNNewbie_2-1685642846780.png
SN Newbie by Tera Expert
  • 1174 Views
  • 1 replies
  • 1 helpfuls