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Resolved! General Help with surveys and users

Hello All, A simple question that I'm stuck on and couldn't find an answer to.I created a Survey that is sent to Contacts in the ServiceNow system (they get a mail with a link to the survey)when they open the survey a Survey instance is created.is th...

Max Beil by Tera Contributor
  • 995 Views
  • 4 replies
  • 1 helpfuls

Knowledge Base article body font changes

Hello everyone,How do we configure the heading style options in the body of a knowledge base article? For Example 1: If I select the heading style 'Heading 1,' I want the font to be automatically set to "Times New Roman" and the font size to be set t...

Aditya37 by Tera Contributor
  • 891 Views
  • 1 replies
  • 0 helpfuls

Dot walked field values are not Visible on the list layout

Hi Team, I have a field "Interaction Source" on the Case table and there is another table called "Messages" which have a relationship with Case table.And in the list layout of Messages table I'm displaying the "Interaction Source" field by Dot walkin...

Resolved! KCS Process Adherence Review

We are improving the frequency and quality of using KM in support analyst's workflow. Also, want to incorporate it into Coaching program. Do ServiceNow have KCS PAR plug in? If yes, has anybody used it and would like to share the experience?

PAWAN K by Tera Contributor
  • 2611 Views
  • 17 replies
  • 14 helpfuls

UI Builder Protection policy read only.

Hi all, I have a question about UI builder. We want to create a landing page for managers to see their agents workload as a homepage. I cloned the "CSM Landing Page (enabled for UI Builder)". However, I am getting this error message in the UI builder...

AustinM by Tera Contributor
  • 1946 Views
  • 5 replies
  • 3 helpfuls

Resolved! "Customer" checkbox on company table - owning or customer company?

I am coming from ITSM background, where I always thought "customer" flag on cmn_company indicate owning/operating/sister companies.Now that I am learning CSM, I realize same flag is used to represent external customer company. What am I missing? how ...

anand9 by Tera Expert
  • 1091 Views
  • 3 replies
  • 1 helpfuls

CSM - Creating cases via Social Media

Hello Everyone, Can we create table record on ServiceNow via Tweets/hashtags from Twitter. I couldn't find any relevant documentation regarding this. I want to create a case whenever certain hashtags or keywords are used. Also can social listening be...

Community Alums by Community Alums  
  • 1832 Views
  • 6 replies
  • 1 helpfuls