deactivated assignment group is still visible and selectable in case form.

Cindy_Pls
Tera Contributor

Hello, 

 

I have deactivated a group because it's no longer used but when I open a case I can still select this group in the assignment group field. I have created a filter in the dictionary with the condition active is true. But this does not seem to work. Can anyone help m

6 REPLIES 6

IvanBarsukov
Tera Expert

Hi. Probably you changed the Ref qual for the Task table. But you need to do it in the Dictionary Overrides table.

2024-09-09 11_28_14-Assignment group _ Dictionary Entry _ DEVELOPMENT — Mozilla Firefox.png

Good Catch Ivan!

-Anurag