deactivated assignment group is still visible and selectable in case form.
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09-06-2024 01:58 AM
Hello,
I have deactivated a group because it's no longer used but when I open a case I can still select this group in the assignment group field. I have created a filter in the dictionary with the condition active is true. But this does not seem to work. Can anyone help m
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09-09-2024 02:30 AM
Hi. Probably you changed the Ref qual for the Task table. But you need to do it in the Dictionary Overrides table.
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09-09-2024 02:34 AM
Good Catch Ivan!
-Anurag