Difference between Asset and Sold Product in CSM

[SwarnadeepNandy]

I am trying to figure out the difference between Asset and Sold Product. Or what is the relationship between Asset and Sold Product. When to use Asset and when to use Sold Product. Where should the assigned product be stored?

Where should the case be raised on? How the BOM should be mapped, either in Assets or Sold Products?

More in-depth insight will be really helpful, maybe with an example (if possible not the Boxeo dev, qa and prod example Or Sold Product is only meant for SAAS products).

Thanks & Regards,

Swarnadeep Nandy

[Swapnil Soni1]

Hi Swarnadeep,

Products and assets identify the product models and individual product instances owned by a customer.

With the Customer Service Management application, you can configure product models and assets.

A product is a good or service that a company sells to and supports its customers. A product has specific features or components which determine the agents best qualified to provide support. A product model is a specific version or configuration of a product. A product can be installed at a customer site or in-house with access provided on a subscription basis.

An asset is a specific product instance that is supported by a customer. Assets can have serial numbers or asset tag numbers and can be allocated to individual accounts or to contact within an account. Assets can also have associated support contracts.

Customer Service Management leverages the Asset application to create and maintain assets.

Please mark correct or helpful. 

Thanks

Swapnil