Different Logos for different Customers in CSM Portal
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‎05-21-2024 06:46 AM
Hello,
I want to add for different Customers different logos in CSM Portal (Vancouver Release). Do you have an idea how can I manage that?
Thanks a lot in advance for your help.
BR Nicole
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Customer Service Management

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‎05-21-2024 09:02 AM
The customer_account table has the field 'banner_image' which you can store the per-customer image in. You can then create your own theme, with a cloned header that dynamically passes in the logo based on the banner_image rather than a static image logo
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‎05-21-2024 12:27 PM
Hi Kieran,
thanks for your quick response. Ok the Banner image I found and added in the Account Layout, as well the banner image for customer.
For the new theme, do you mean I should clone the Portal Polaris Header? And how can I make it dynamically?
Best regards Nicole

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‎05-22-2024 01:31 AM
You'd clone the portal header widget as it's read-only. You'd then perform a lookup in your server side script to identify the banner_image and pass it via the data object to the html of the widget
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‎05-22-2024 04:40 AM
Hi Kieran,
ok, I added a new Theme (copy of Portal Next Experience Theme) and add here the cloned Header widget. This Theme I assigned to the Customer Support SP (CSM).
Should it be a "Fixed header"? Or is the Application wrong? Should it be maybe in Global App?
In the copied Theme there was also some CSS includes. Should I do also copy it to the new Theme?
In the Widget Editor for the BAS Portal Polaris Header I tried to push the code in Server Script and HTML, see screenshot. But its not working. The Client controller I didnt adapt.
Do you have maybe another idea what I can do more? Sorry, I dont have experiences yet with customizing SP´s.
BR Nicole