Hi Team In AWA, work items are creating but sometimes Assignment Rule and Assignment group showing as empty, but sometimes showing not empty. Not able to debug the issue why it's happening. Providing screenshot please find it. Thanks in Advance! K...
I want to display the request associated with the case on the CSM portal.I can display the request from the case form of the CSM portal by using the related record widget, but I want to change the displayed item, so please tell me how. I was able to ...
Hi!I add a new button in Workspace called "Add article". I have to translate it into Polish. Tried to do this via Translated Name / Field and Translated Text. The second option translates the button name, but only in the table. In Workspace view, the...
Hi All,When we are in a Case record in Agent Workspace, we have requirement to restrict knowledge articles from certain knowledge bases. Say we have one Knowledge Base for external user so whenever an external user search for an article in related se...
I need to mark all emails in my test instance to send-ignored. Is there a way I can do it via bulk update? I have about 58000 emails as such.
i need to deprovisioning user. we have already integrated with azure in service now. now i need to create SR for deprovisioning the user automatically servicenow. can anyone help me.
Hello, I am getting an error as "invaild choice record even though the selected outside table case is allowed " Actually I am trying to update the state choices which are in the global application but I am getting the above error even I am in the co...
All of the example tasks it mentions for UR are internal facing requests, HR, etc. Can Universal Request be used by external customers as part of Customer Management?
Not able to dot walk on table or id field of metric_instance table for reports. Hi we are trying to take the duration of time taken for each state for case table for that we are trying to track it from metric instance table- metric instance.id.then c...
Please review the following image. Here how can I add the new tab? Please suggest. Thanks!
How to hide a module in navigation filter ..here I have two applications and they have same role so how can I hide other application?..and there is field and group type which is differentiating these two applications. Thanks in advance...
Hello, Users are unable to see data into task_time_worked table. I checked ACL and as per the ACL wm_basic as well as sn_customerservice_agent role assigned stil users are unable to see the data. There is one user who can see the data in this table a...
Hello, I wanted to check when a Case Task is spawned from a Case is it necessary to assign the case task to a group or user with the role Case task agent [sn_customerservice.case_task_agent]? This particular role provides access to case tasks and rel...
Does anyone know how to add a new list to Configurable workspace? I want to add a list under work order task and tried it from the menu in the upper right corner, Configure Page > List Setting. And I was able to add a List, My Important list, but it ...
Hi Team, Below is our requirement. Can you tell how to achieve this? Can you tell how to create onCall for Case Management application? "As a Support Agent, I will need to schedule or assign a case to the "On-Call" for certain groups/teams. As a Supp...
