Display case related details in csm portal after case creation

[lucky6]

Hello,

Is it possible to populate case related details in csm portal after case creation like incident additional details tab?

If yes, can anyone share the steps.

Thanks..

[ersureshbe]

Hi, I hope, you are CSM Portal. If yes, it will support to see only case details, not equivalent incident other ITSM module details. Mean while - Its not important from the end-user aspect. 

In your scenario, if you want to display those details then you should customize them in the existing portal widget. Pls remember - when you do the upgrade may it will create an issue. 

[lucky6]

Hi @ersureshbe ,

Thanks for your reply..

Here I want to see the case fields data in csm portal. How can we get that additional details tab with all the case related fields in csm portal. 

I have checked in ritm table we have that additional details tab.

[ersureshbe]

Hi, It will be achievable through the widget. Clone your existing widget and modify the code. The result will be populated in the right hand end when you open the each ticket.