Display SLA Remaining Time / Time Left In Case Overview

[neilgretton]

When in the case view I would like to see when an SLA is due, either a date or time left.

Out of the obvious options, 'Made SLA' appears to be the only one that populates, but says True up until the SLA breaches?

I am also unable to run reporting on Time left.

I am using Tokyo

Have I missed something in the SLA config? Or is this just how CMS works?

[mcconnellsj]

As you have trimmed your screenshot I am not sure which record I am looking at but it looks like the case record itself.  Those fields are legacy; a case can have many SLAs so only the SLA related list should be used.

On the "SLAs" related list of the case the following will show the informaton you require, for each SLA.

The field Business Time Left shows the duration until breach.

The field Breach Time is when the SLA is "due".

[neilgretton]

Hi, thank you for your response.

Neither of these fields appear as an option in reporting, or in the Case view?

Thanks