Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Display Special Handling Notes for Accounts to specific users

JohnMMcLaughlin
Tera Contributor

Hi All,

We have a flag on our Accounts that when true displays a Special Handling Note to the user viewing the Account record, and this works as expected.

We now have the requirement to not display the Special Handling Note to a specific group of internal users, I would normlly add gs.getUser().isMemberOf('sys_id of group') to the conditional box to determine if the logged in user is a member of the specific group and if they are don't show the Note, but I don't see a way to do this with Special Handling Notes.

What would be the best way to handle this?

Thanks in advance,

John.

2 REPLIES 2

Ram117
Kilo Sage

@JohnMMcLaughlin  , were you able to solve this issue ?. Are you able to use javascript based dynamic filter on Special handling notes configuration filter condition ?

santhrushna Gan
Tera Contributor

Did you find a way to show special handling notes only for specific group.