Display Special Handling Notes for Accounts to specific users

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‎09-21-2022 02:38 AM
Hi All,
We have a flag on our Accounts that when true displays a Special Handling Note to the user viewing the Account record, and this works as expected.
We now have the requirement to not display the Special Handling Note to a specific group of internal users, I would normlly add gs.getUser().isMemberOf('sys_id of group') to the conditional box to determine if the logged in user is a member of the specific group and if they are don't show the Note, but I don't see a way to do this with Special Handling Notes.
What would be the best way to handle this?
Thanks in advance,
John.
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Customer Service Management
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‎11-15-2022 05:22 PM
@JohnMMcLaughlin , were you able to solve this issue ?. Are you able to use javascript based dynamic filter on Special handling notes configuration filter condition ?
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‎08-01-2025 06:52 AM
Did you find a way to show special handling notes only for specific group.