How to create a product with associated services inside it in ServiceNow CSM?

[SahanaJ]

Hi everyone,

I’m trying to create a product (like Jira or GitHub) in Product Catalog > Product Models, and I want to add its related services (like API Access, Issue Sync, etc.) under it.

I tried using Bundled Models, but I don’t see a Parent Model field on the form. Even after checking form layout and configuring related lists, the option isn’t there.

I also looked at using Service Offerings or Application Services but couldn’t find a way to directly link them to a product.

Regards,

Sahana JR

[snehareddym]

1. Understand the Relationship Between Service and Product:

   • In the cmdb_ci_service table (which stores your services), there is a field called Model ID (model_id).

   • This field is a reference to the cmdb_model (Product Model) table.

   • A reference qualifier ensures that only models with the Business Service category are selectable here.

   • You can find this category in the cmdb_model_category table (look for the name Business Service).

     

2. How to Link a Product (e.g., GitHub) to a Service:

   • Navigate to the GitHub product in the cmdb_model table.

   • Configure the form layout and add the related list:
     ➤ Service → Model ID

   • This related list will show all the services linked to this product via the Model ID field.

   • Any service added here is now associated with your product (e.g., GitHub → Issue Sync, API Access, etc.).

     

---

Summary:

• You're not required to use bundled models for this use case.

• No need for a Parent Model field — instead, leverage the Model ID relationship from services to products.

• Optionally, you can also explore Service Offerings linked to services if you're looking to define multiple tiers (e.g., Basic, Premium API Access), but that’s a layer above this relationship.