Displaying Worknotes and Comments in Logged in Users Language dynamically
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-11-2024 02:33 AM
Hi,
Please help me in Displaying Work notes and Comments in Logged in Users Language dynamically with out Clicking on Translate icon on Case Table.
Thanks in Advance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-11-2024 02:56 AM
First check on how the translation is configured in your instance. The 'translate' button usually makes a call to the whatever translator you are using. Those calls cost money. Automating this (making the call on every load of the form) will add to those calls very fast (remember that it will run onLoad of the form, but also on every update and save, because the form is loaded again).
And it will run on every onLoad! Currently the user looks at the text and if it needs to be translated, pushes the button to translate it to his/her language. Automating it, will make the call to translate it to the users language (so even English to English) on every load, because it doesn't know the language of the notes before that.
Also: a ticket can have many, many worknotes and comments. Please: check on what the cost is before even checking if it can be done technically.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-11-2024 05:03 AM
I don't think this is possible.
Regards,
Musab