do not see checkout option on KB article

kumaraj
Kilo Sage

‎01-23-2024 03:03 AM

Hi All,

 

Greetings,

 

Can you help me to find the solution in below issue on a custom table extending CSM base table.

I have a knowledge base "ayz123" the articles of this KB  has Group Ownership field set, so as per system only the member of that group can edit that article.

Now I need to configure such a way that any user having "abc111" role can modify any article despite Group Ownership field set for that article for knowledge base "ayz123".

 

I have created a write ACL where if

condition - knowledge base is "ayz123"

Role is "abc111" 

then user can modify the article, so now I can see the Edit button but when I click on edit button then I do not see the "Checkout" UI Action.

 

Thank you,

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kumaraj
Kilo Sage
In response to nowgpt1

‎01-23-2024 05:08 AM

Hi Tera Contributor,

Thank you for prompt response,

I checked and did not find any ACL like that, so I have made that condition in UI action sript itself, so now I can see the Chekout button but when I clieck on it then I get a message that "You cannot checkout this article as it is already checked out.", so looking at it.

 

I ll confirm you once i get through.

 

Thank you

 

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