Does CSM module have OOB capabilities to read tweets [ twitter social media] and reply them back?

[Sachin Gavhane]

Hi Everyone,

Does ServiceNow CSM module have OOB capabilities to read tweets from the social media platform 'twitter'. Create Incidents from the specific tweets and once incident is resolved reply back to those tweets on twitter platform.

Please text here if any OOB functionality available in ServiceNow for the same. If yes any official document, please text link of that official ServiceNow doc.

Thanks

[Mahathi]

Hi @Sachin Gavhane ,

 If social profile is captured on the case form , tweets can be integrated.Social interactions are recorded in the Social Logs related list on the Case form.

Please refer to the below link : 

https://www.servicenow.com/docs/bundle/xanadu-customer-service-management/page/product/customer-serv...

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi