Email Notifications Not Working properly

[AlaaSA]

Hi All,

I'm having a weird issue, with SNOW notifications, I have created 2 notifications and assigned each of them to a different table one of them is working as expected with no issues and it sends the email to the "Assigned To" when the customer add a comment to the ticket but the other one is not doing it, in the beginning it was sending it to the event creator only and I had the check box for "Send to event creator" unselected, and the who to send to is "Assigned To" then I have checked that box to "Send to event creator" and it starts sending the emails to the event creator and the assigned to user, then after unchecking the box and update, now it's still sending the notification emails to the "Assigned To" and the event creator, with the box unchecked and the, users/groups fields in "Assigned To" so do you know if I'm doing anything wrong here? Thank you.

[Gunjan Kiratkar]

Hi @AlaaSA ,

Is the assigned to and event creator both are same ?

[AlaaSA]

Hi @Gunjan Kiratkar  - No they are not the same person; the creator is our client and the assigned to one of our team members. Thanks

[Gunjan Kiratkar]

Hi @AlaaSA ,

Are you calling any mail script in what it will contain tab.?

[AlaaSA]

I'm calling email template if this is what you mean, it's the same that I'm using for the other notification that is working. please see the attached screenshot.