Email script

[Anusha Medharam]

Whenever you click the incident link then it will redirect to the incident table. How to achieve it by using email script

ServiceNow Task Link should be sent in the email, which redirects the internal engineers to SNOW and has all the task related information so that  engineer can give directly update the details in SNOW and close the task

[Service_RNow]

Hi @Anusha Medharam 

please try to below script:

var INCLink = '<a href="/incident.do?sys_id='+current.sys_id+'">' + current.number + '</a>'; //put your table name

template.print(INCLink);

Please mark reply as Helpful/Correct, if applicable. Thanks!

[Anusha Medharam]

In case form related list Task table section is there. We need to sent that task number will be add.