Employe portal/ESC . A link should open up directly instead of hitting the Link

Research
Tera Guru

Hi
Can any 1 help
How to achieve the Service portal 
when a user choose the option as "No" in variable type(Yes/No)

A Link of the form automatically should load in new window or display like pop up to fill
Employee Portal screenshot

Research_0-1747726905666.png

 


please let me know

Thanks,


1 ACCEPTED SOLUTION

@Research 

did the script I shared not work for you?

It should work and based on value it should open the URL in new tab

share your script and what debugging did you do?

OR

1) Another way is to use variable of type "Custom" and add widget to it, add HTML link there

2) Then show/hide this variable based on the Yes/No value

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

5 REPLIES 5

@Research 

did the script I shared not work for you?

It should work and based on value it should open the URL in new tab

share your script and what debugging did you do?

OR

1) Another way is to use variable of type "Custom" and add widget to it, add HTML link there

2) Then show/hide this variable based on the Yes/No value

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader