- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-21-2022 02:40 AM
Hi All,
I would like to know if there is a way to fully customize the existing engagement messenger module. The guided setup only offers limited customization. Is there a way for me to create my own theme and build the chat appearance from the ground up?
Hoping to hear your thoughts on this.
Thanks.
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-21-2022 03:31 AM
Hi
You can , but very limited !! as customizations are not recommended .
But you can check a few customizations in these articles:
https://community.servicenow.com/community?id=community_blog&sys_id=1616f3dbdbbbf850382a826305961943
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-21-2022 02:50 AM
Hi
Customizations are indeed limited for engagement messenger module, however you can go through this doc to learn more :
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-21-2022 03:22 AM
Hi Sandeep, Thanks for your response. So there currently is no way to modify it even through scripting/coding or custom widgets?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-21-2022 03:31 AM
Hi
You can , but very limited !! as customizations are not recommended .
But you can check a few customizations in these articles:
https://community.servicenow.com/community?id=community_blog&sys_id=1616f3dbdbbbf850382a826305961943
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎06-21-2022 03:52 AM
Hi
Glad to see my answer helped you, Kindly mark the answer as Correct & Helpful both such that others can get help.
Thanks,
Sandeep