Enhance User Experience with Automated PDF Downloads in ServiceNow!

[ajay98]

Hi ServiceNow Community,

I recently worked on a feature that I’m excited to share with you all! One of the common requests from users is the ability to download record details in PDF format directly from the portal for their reference. To address this, I developed a solution to simplify the process.

Feature Highlights:

• Users can now click a button on the portal to automatically download the details of a record as a PDF.
• The PDF includes all relevant fields and information in a structured format.
• This functionality enhances usability and adds convenience for users who require quick offline access to their data.

Benefits:

• Improved user experience with a seamless download option.
• Time-saving for users who no longer need to manually copy details.
• Makes data portability easier for compliance or sharing needs.

It was a rewarding challenge to deliver this feature, ensuring it integrates smoothly into the platform while addressing a real user need.

Have you implemented similar functionality or faced challenges with PDF generation in ServiceNow? I'd love to hear your thoughts or tips in the comments!

Looking forward to collaborating with this amazing community.

Cheers,
Ajay Mahato

[Mark Manders]

Do you have this functionality on share? How is it build? What does the PDF look like?