Exclude Assigned to from Group email

[Michael_Nash]

Good Day,

I have a requirement to Send Group assignment notification to all members except the member the case is Assigned to.

The assigned to member already gets a notification, this group notification is just to notify the team a case has been created and who has the case.

[Elijah Aromola]

What is the advantage of having separate notifications for this? Why not just keep the group notification and effectively the same information is sent?

If you do not want to go that route, you would have to trigger your email via an event and script the recipients passing them as an event parameter excluding the assigned_to user. 

[Sandeep Rajput]

@Michael_Nash If you are triggering this notification via an event then you can simply pass the array of recipients in param1 or param2, prepare the recipient list by the adding the members from the assignment group and remove the email of assigned_to from the array. Use the updated array in param1 or param2 while triggering the notification.