- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-23-2019 04:03 AM
I am working on Scoped Application of Customer Services and I tried to create a survey to be sent to the customer after the case has been closed.
But I got the following error when the trigger condition is fired.
Execute operation on API 'AssessmentCreation.conditionTrigger' from scope '' was denied. The application '' must declare a cross scope access privilege. Please contact the application author to update their privilege requests
What type of Cross Scope access privilege should I declare?
When I tried to search for this API, it was founded in 5 business rules, three of them in the global scope and two in my scoped application.
1- generate assessment trigger condition - Global
2- auto assessment business rule - global on Program table
3- auto assessment business rule - global on Project table
4- auto assessment business rule - scope application on my table
5- auto assessment business rule - scope application on my table
Solved! Go to Solution.
- Labels:
-
Customer Service Management
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-23-2019 01:50 PM
it worked once I added cross-scope access as in the image.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-23-2019 06:28 AM
Hi,
Below docs link will be helpful.
Regards,
Karthik
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎07-23-2019 01:50 PM