File Attachment isn't visible on portal side for end users

Vamshi_ch123
Tera Contributor

‎03-15-2022 10:49 AM

Hi Everyone,

Facing the issue regarding the file attachment:

For End Users : File attachment isn't showing but file is uploading on portal side while creating the case. With that case number under record level attachment is showing.

Whereas, For Admins: File attachment is showing on portal while creating the case.

I have seen glide.attachment.role property but my issue is that file is uploading but not visible that file is attached for end users on portal side.

For your reference I'm attaching the snaps of Admins and End Users.

Thanks in Advance.

 

Regards, 

Sravani

 

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Community Alums
Not applicable

‎03-15-2022 09:01 PM

Hi ,

Make sure correct ACLs are setup in sys_attachment and sys_attachment_doc table and user has role mentioned in property glide.attachment.role.

 

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

 

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