Filter condition is not coming as expected in the related list

Abhilasha G T
Tera Contributor

Hi Team,

 

I have created one related list on the Change record , Name> CI Outcomes

using below Relationship

AbhilashaGT_0-1737114034342.png

but the filter condition is not coming

AbhilashaGT_2-1737114191567.png

 

AbhilashaGT_4-1737114337930.png

 

 

 

it should come like below,

AbhilashaGT_3-1737114267544.png

i tried searching the edit default filter , its not showing,

 

How to achieve this , can anyone let me know.

 

Regards,

Abhilasha G T

 

11 REPLIES 11

@Abhilasha G T 

why have you created a defined related list when there is OOB change tasks related list?

I already informed you can use OOB related list and edit the default filter

Did you try that and it should work fine?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

As per requirement i need to create a Related list on the change form with the name

CI Outcomes,

under this CI outcomes Related List , all the change tasks related to that particular change record with the the type CI outcome should be placed.

tasks records are coming , please see the red color highlighted things , i need to implement that under related list > i want Change request CHG0030126 instead of just change Tasks

AbhilashaGT_0-1737300692181.png

 

 

can you please guide me , how to achieve that

 

Regards,

Abhilasha G T

Hi Ankur ,

issue is , if i right click on the change task and open in new windows

AbhilashaGT_1-1737301432390.png

Number of change task records is displaying with different change request number.

AbhilashaGT_2-1737301515458.png

i need particular change request record and its associate task with type CI outcome

@Abhilasha G T 

since it's a defined related list you cannot open in new window with the pre-defined filter

That's how OOB defined related list work.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Abhilasha G T 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader