Flow designer inbound email trigger case sensitivity

[Mathias Roed1]

Hi Community,

I was wondering if ServiceNow offers a way to prevent case sensitivity on inbound email triggers in Flow Designer?
I'm working with a customer where inbound emails subject varies a lot.

Example:

I have a flow that triggers when email recipient is = test@test.com, but i some cases customers might send an e-mail to Test@test.com or TEST@test.com.

Thanks in advance!

[marclindsay]

Think about voting for this Idea on the Idea portal also. 

https://community.servicenow.com/community?id=view_idea&sysparm_idea_id=81aac4791b5730109a53ece7624bcb47&sysparm_idea_table=x_snc_com_ideation_idea&sysparm_module_id=enhancement_requests

[Jugmaz]

You can do it in Flow but you have to go through all the emails.

first action might be customer script action where you do the evaluation with toLowerCase().

then just kill the flow if not for this flow...

Do you have multiple flows for all different Email inbounds?
Could you do it with one but use subflows for different use cases?

[Mathias Roed1]

Hi Jake,

It is not possible to define this as the first action, since the flow will never trigger if their are no match.

[Jugmaz]

What i meant was that let it run with ALL emails - then define the first action to check the address with lowerCase() function.

So, trigger is for All emails!

Jake

[Mathias Roed1]

Hi Jake,

That is unfortunately not possibility 🙂 But thanks.