Form Design Greyed out

[Jitesh5]

Hi All,

I am on Version: New York

I have been trying to configure the workspace on ServiceNow and I have come to a blocker where i am unable to edit the form in form design. All the fields are grayed out and when i drag fields into the form it goes pink, not allowing me to drag anything into the forms. 

I have the admin and personalize_form roles including the personalize_form plugin installed and i am in customer service application.

Please find attached some screenshots of the problem i am experiencing.

I hope someone can help.

Kind regards,

Jitesh

[Jitesh5]

Right, I have got Form Design working for the cases. However, i am unable to make changes to the Workspace Design Form.

Anyone have any idea's.

[Harsh Vardhan · Accepted solution]

if you want to change the layout of case for workspace , you have to set the application as "CSM Workspace" and then you have to select the view "workspace" then you will able to make some change. 

screenshot for reference.

then change the view on form design 

Now you will able to add fields and it will reflect on workspace.

If my answer helped you, kindly mark it as correct and helpful. 

[Harsh Vardhan]

do you need any further help on this thread ? 

if i answered your query kindly select the correct answer and close this thread so it will come under solved queue.