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Build URL without SYS_ID

Hello, I'm trying to build a URL for another system that they can use to take them directly to the Account in Agent Workspace. The problem is how do I get the sys_id for the account record? They will have the Account number (name) that they will pass...

TramaineM by Kilo Sage
  • 1209 Views
  • 4 replies
  • 0 helpfuls

Asset Record Quantity Update

Hi AllWe are using assets with ServiceNow and need to achieve the following for an asset that has the quantity of x20I have 2 fields - 1 is Quantity and the other 1 is Stock Remaining,What I need to be able to do is on an asset calculate Quantity - A...

No search result for Recommended Actions

I have configured Recommended Actions properly but still it is showing No search results. Any idea what i am missing here or how can i fix it.   Thank you 

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Pallavi_G by Tera Expert
  • 189 Views
  • 1 replies
  • 0 helpfuls

Create a case from content item

We have a content item in the portal that is a link directly to a Google Form. However, I want a case to be created whenever this google form is submitted. Does anyone know if that's possible? I tried creating a workflow but didn't work. BrMarina

Advance reference qualifier is not working on Mobile UI browser

Hi,I'm using an advance reference qualifier - javascript:'u_portfolio=' + current.variables.u_event + '^u_match_selectable=true' . It is working fine on the Desktop, but it is not working as expected in the mobile UI browser. could you please c...

AzizM by Tera Contributor
  • 280 Views
  • 2 replies
  • 0 helpfuls

Case routing through AWA is not working

Hello Team, I have created Queue and assignment rule to map assignment group and assigned to fields in a case form. But that is not working. please find the screenshots of my configuration and let me know for your suggestions

swapnabethi by Tera Contributor
  • 291 Views
  • 1 replies
  • 0 helpfuls