Form Layout Changed in CSM/FSM Configurable Workspace After Yokohama Upgrade

annamkanton
Tera Contributor

‎05-19-2025 09:19 AM

After upgrading to Yokohama, we noticed that when opening a case via the Parent Case link in CSM/FSM Configurable Workspace, the form layout is different from the original case. It shows extra tabs, unexpected fields, and some fields are missing or rearranged.

Where can I find the configuration that controls this view? How can I make the form match the original case layout?

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Voona Rohila
Kilo Patron
Kilo Patron
In response to annamkanton

‎05-20-2025 11:45 AM

Oh Okay, I was able to replicate the same issue in my PDI

 

When clicking i icon and opening a case, It's showing up in default view instead of workspace view.

 

I will check and get back.

 


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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annamkanton
Tera Contributor
In response to Voona Rohila

‎06-11-2025 12:38 PM

Hi @Voona Rohila 

 

The issue is fixed now, we followed the steps mentioned in below KB article

Workspace does not load correct record page variant for referenced record - Support and Troubleshoot...