form section missing in CSM/FSM configurable workspace

[Rudranarayan P2]

When i open the case in platform view, i can see 4 form sections on the form. But when in csm configurable workspace, one section(major case information) is missing/not visible.

I have already added that section to "workspace " view using form layout configuration.

Why is this happening and how can i show this section in workspace view?

[Jagadeesh5]

Hi,

    There is an UI policy which hides the Major Case Information tab.

    Refer the "Show or hide major case information section" UI policy in the system

Regards,

Jagadeesh

[Rudranarayan P2]

Hi Jagadeesh,

Thanks for checking this out.

yes, there is a ui policy. but strange, the table field is empty in it. There is no condition (only on load). Then how is this UI policy working?

When would the "execute if true" and "execute if false" condition get satisfied?

[Rudranarayan P2]

ok, got it. Found client script which made this section invisible. 

Thanks Ankur

[MZL]

Hello Everyone,

How do you make custom sections made in the classic UI available in the CSM workspace?  I checked in the workspace view>Configure>Form layout, and it doesn't show the 2 sections I created there.

Best regards,

M