How to remove list entries from the csm/fsm configurable workspace

[Richard T]

Hi

Can anyone tell me how I remove list entries from the csm/fsm configurable workspace?

OOB the list contains CMDB which we don't want to have visible but even though I have marked that as non active in the configurable workspace guided setup (create list categories) it is still visible when we open the workspace.

Any suggestions?

Thanks in advance

[Maik Skoddow]

Hi

list management is explained on page https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/task/configure...

Kind regards
Maik

[Maik Skoddow]

Hi @Richard T 

is there a reason why you didn't respond to my first given answer? Could you not configure the list given by the documentation pages?

I just would like to know whether it worked for you or not.

Kind regards
Maik

[Jerome Petrus1 · Accepted solution]

Hi @Richard T , 

For Configurable workspace, you can navigate to "sys_ux_list.list" to modify the list entry settings.

for accessing categories you can navigate to "sys_ux_list_category.list".

[Richard T]

Thanks Jerome

When I look at sys_ux_list_category.list the ones I want to hide, including CMDB are marked as active=false but still show in the configurable workspace.