g_form.removeOption is not working in service portal but the same works for catalog item view

[sathishsk]

Hi All,

g_form.removeOption is not working in service portal for some reason.

I want to remove some option on the dropdown2 based on the selection of dropdown1.

unfortunately g_form.removeOption is not working and as a result I am seeing all the values in the dropdown2.

Can anyone suggest where I am going wrong here?

Thanks & Regards,

Sathish

[ccajohnson · Accepted solution]

You may want to consider not using the removeOption method all together, and go with building the menus for each choice from newValue. I have done something similar and structured it a bit differently:

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading) {
        return;
    }
    if (newValue == '') {
        g_form.clearOptions('ipad_color');
        g_form.addOption('ipad_color', '', '-- None --', 0);
        return;
    }
    g_form.setValue('ipad_color', '');
    g_form.clearOptions('ipad_color');
    g_form.addOption('ipad_color', '', '-- None --', 0);
    if (newValue == 'mini_2') {
        g_form.addOption('ipad_color', 'silver', 'Silver', 1);
        g_form.addOption('ipad_color', 'space_gray', 'Space Gray', 2);
    }
    if (newValue == 'air_2' || newValue == 'mini_4') {
        g_form.addOption('ipad_color', 'gold', 'Gold', 1);
        g_form.addOption('ipad_color', 'silver', 'Silver', 2);
        g_form.addOption('ipad_color', 'space_gray', 'Space Gray', 3);
    }
    if (newValue == 'pro_97' || newValue == 'pro_129') {
        g_form.addOption('ipad_color', 'gold', 'Gold', 1);
        g_form.addOption('ipad_color', 'rose_gold', 'Rose Gold', 2);
        g_form.addOption('ipad_color', 'silver', 'Silver', 3);
        g_form.addOption('ipad_color', 'space_gray', 'Space Gray', 4);
    }
}

With this example, I am clearing all the options and setting the first option to be -- None -- if newValue is blank. Unclear if you are using -- None -- as a choice, but that is why it is there.

Then I set the value of the menu to be built with nothing, then clear all of the options.

Then I check the value of newValue (this is the same as your req_type variable) and process from there. I add a number to indicate the choice order to make things easy.

Feel free to model after this with your code and let us know if this is more successful.

[sathishsk]

Hi John,

This fixed my issue, thanks for your help.

Thanks