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Gamification of Agent activity

lukacsiange
Tera Contributor

‎05-17-2025 05:38 AM

Hi All,

 

I would like to implement Agent activity Gamification to boost the Customer Experience. I would like to add point eg. First Time Resoluion, Template usage etc.

 

I don't find a guide how to that. We tried somehow but it is not working in the system. Do you have a guide / experience how to do that?

 

Thanks

 

Angéla

 

#gamification

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lukacsiange
Tera Contributor
In response to SumanthDosapati

‎05-26-2025 12:06 AM

@SumanthDosapatiCan you please help me how to combine the Gamification with CSM technically?

 

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SumanthDosapati
Mega Sage
Mega Sage
In response to lukacsiange

‎05-27-2025 03:56 AM

@lukacsiange 

In the video you posted looks like they built some custom logics and flows using the OOB module to make it work.