Gamification of Agent activity

[lukacsiange]

Hi All,

I would like to implement Agent activity Gamification to boost the Customer Experience. I would like to add point eg. First Time Resoluion, Template usage etc.

I don't find a guide how to that. We tried somehow but it is not working in the system. Do you have a guide / experience how to do that?

Thanks

Angéla

#gamification

[lukacsiange]

@SumanthDosapatiCan you please help me how to combine the Gamification with CSM technically?

[SumanthDosapati]

@lukacsiange 

In the video you posted looks like they built some custom logics and flows using the OOB module to make it work.