When in the main UI, one can select 'Show' and amend the number of records to view / row per page from the system default to their preference and it remembers the selection when logging out / navigating elsewhereHowever in Workspace e.g. one that di...
Hello Everyone,We have a requirement to define the SLA's for different accounts/customers. We are using the CSM data model structure for case management where each account associated with product,product model, service offering, sold product and inst...
Hello All, I want to print a table in a notification that will be sent every month to submitted by user and that notification includes list of tickets that are raised by the user. I have created a mail script that is used to fetch the details of tick...
I have notification which trigger based on case variables.Requirement is , if value is blank for any field value configured in email body it should come as "Not Application".How to achieve it?
hello,I'm preparing for CIS-CSM exam and asked myself one question, for which I can't find answer in ServiceNow docs and this community. The question is: If we have created a Case from an Interaction, why the respective Interaction is not closed (OOB...
Hello Everyone, Hope you are doing good. Currently we are using the CICD gitlab process to migrate our customizations. Code commit in dev instance to source control (gitlab) and migrating to higher instances by running the automatic pipeline.Earlier ...
Hello folks, I need some good practices for setting up assignments in CSM with Request Management when 1 support team manages everything from Case to Request to Catalog Task. Customer have CSM, also they have a nice Service Catalog their clients use....
CSM Configurable Workspace is not showing added workspace lists. Workspace lists were added to existing categories and appear in Agent Workspace but do not appear in CSM Configurable Workspace. Troubleshooting included: adding necessary roles to each...
Does anyone know how to enable AI Search in CSM Portal ?
While creating reports in multi-level pivot table, There is a limitation of only 5 rows. can this be increased?
Hello, I would like to know how much time my team spends on tickets per department. I'm looking to buy a tool to help with account creation, but the higher-ups would like a report showing how much time my teams spend on those tickets. I would also li...
The exam study guide and practice questions from Pass-Exam-4-Sure were indispensable. Their exam techniques and support led to my successful ServiceNow CIS-CSM exam results.
I have created an OAuth application for the Customer Service Module, as shown below. When integrated into my app, I can see the Authorization screen below. On this consent screen, is there a way I can show the scope or permissions that the "...
Hi Everyone,Does ServiceNow CSM module have OOB capabilities to read tweets from the social media platform 'twitter'. Create Incidents from the specific tweets and once incident is resolved reply back to those tweets on twitter platform.Please text h...
We as an MSP have customers using CSM / CSM Portal. They currently using email fill a change form, similar to the ITSM Change module (change details, impact/risk assessment, change task etc). Then our change managers manually input this information ...
