getting error message 'Unable to find UI Action with name 'create_incident' on table 'sn_customerservice_case' after paris to Rome upgrade

[sree44]

After Rome upgrade ,when I'm trying to create an incident from case or move the change request state in change table using UI action 'create_incident' or 'request approval' UI Action Button. I'm getting an error message "Unable to find UI Action with name ' create_incident ' on table 'sn_customerservice_case"

I compared it with Paris version as well but couldn't find the difference.

[ryanduclos]

We're having this issue too after upgrading to Rome. I think there's a bug in Rome around the UI action names and it seems inconsistent.

Try removing the underscore in the action name in the script and see if that resolves the issue.

UI Action Name = 'create_incident' change to 'createincident'

update the line gsftSubmit(null, g_form.getFormElement(), "createincident")

[Marskh11]

We are getting this same error message for another one of our UI actions but there is no difference on it from pre-upgrade, I see no errors in the code itself, did you figure out what was going on with yours?

[Marskh11 · Accepted solution]

I just realize I found the known issue https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997603

[sreyoshi]

Hi Marskh11,

i cant really find the issue description in the KB article. can you explain the issue?

[Marskh11]

We are domain separate so for us it was this line in the known errors -- apparently fixed in patch 3. We just upgraded to that so I'm checking now but this line in the known error database. 

[Upgrade to Rome] Error Message: Unable to find UI Action with name XXXX (e.g. 'show_history') on table YYYY (e.g. 'sys_user') when domain separation plugin is activated.